Tennr co-founder and CEO Trey Holterman joins Joanne to talk about what it takes to make AI work in healthcare, and why the answer is not simply "better models."
Tennr focuses on patient flow: the process of getting patients from one provider to the next with the right records, insurance information, clinical context, and scheduling in place. It's a problem that sits in the messy middle of healthcare, where delays, denials, missing documentation, and manual workflows are the norm. Today, its platform processes referrals and intake documentation for roughly 10% of Americans each year.
Healthcare has long been considered too hard for startups to crack. But advances in LLMs have made it possible to build products that can handle the unstructured, edge-case-heavy nature of healthcare administration. As Trey explains, those advances have created an opening for founders willing to stay close to customers and learn the market directly.
Trey also gets into his first-time founder lessons and Tennr's path to scale. In the early days, he and his co-founders spent too much time building in isolation, then swung too far the other way by saying yes to nearly everything customers asked for. At one point, they were approaching $1M in revenue, only to realize they were spreading themselves across too many use cases. The decision to refocus resulted in a short-term hit to their revenue, but became the moment the team locked in and found product-market fit.
Along the way, Trey reflects on the discipline of questioning your own assumptions, how Tennr uses AI internally, and what the patient experience could look like if Tennr realizes its mission of making healthcare move faster.
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